About Us
Puzzleguru are completely dedicated to your total satisfaction. If
you have any suggestions or comments please email us at theguru@puzzleguru.com
Making a Purchase
Placing
an order with us is safe, simple and straightforward. Just choose
the puzzle you want by clicking on the 'Add to Basket' button.
The method of payment we have selected is Paypal. It is safe,
reliable and easy to use.
Shipping
And Handling
UK: £2.00
per delivery. Free on orders over £25.
Europe: £4.00 per delivery.
Free on orders over £50.
North America: £8.00 per delivery.
Free on orders over £100.
Please email us for shipping charges to the rest of the world
before you place your order.
Delivery Schedule
We
aim to despatch all orders within 24hrs.
We offer a standard delivery service. Orders should arrive
within 3-5 business days.
International orders are generally received in under 10 days.
Back Orders
If
your item is not in stock, we will back order for you. You will always
be emailed with the option to cancel your order if you would rather
not wait.
Tax Charges
For
orders made from the UK or the European Union, 17.5% VAT is included
in the price.
Reaching Us
If
you need to reach us, please email us on theguru@puzzleguru.com
we won't ignore you.
Returns Policy
If you are not entirely satisfied with the
state of your order on delivery we will be happy to either replace
the product or supply you with a Puzzleguru credit note of the same
value.
Privacy
Policy
• When you place an Order, we may ask you for certain information
and you may submit personal data to Puzzleguru.com (for example your
name, phone number, postal address, email address, contact and bank
/ credit card details).
• This information is never kept and is only used to:
a. process your Order;
b. provide you with an up to date, efficient, and reliable service;
c. help fraud prevention i.e. we check card details with our credit
agency and reserve the right to refuse Orders on that basis (your
credit rating can be checked for a nominal fee with the main UK
agencies Equifax and Experian);
d. open and run your account;
f. provide a more personal shopping experience.
• By making an Order and submitting your data you agree to
this use.
• We will never collect sensitive information about you without
your explicit consent.
Your Information
Puzzleguru will not send you any marketing emails or pass your information
on to third parties.
|
